Posts Tagged ‘Benefit Cosmetics’

Ok, maybe they’re not all bad

Wednesday, February 24th, 2010

We’ll see where this actually winds up, but at least they’re making an effort.   Maybe I’ll at least be willing to get my wife the stuff in the stores.

Hello Tom Kies,

Thank you for writing to us at Benefit Cosmetics.

We’re very sorry for the trouble you have had unsubscribing from our newsletter.  I am more than happy to submit your information again to my supervisor so that we can work with our corporate office to unsubscribe you.  I just want to confirm that we have any and all e-mail addresses you may have used to place orders or subscribe with us.  Please use the link below to send us these e-mail addresses.

http://www.benefitcosmetics.com/contact-us

Also, we apologize for any frustration regarding our e-mail system.  We will forward your comments on to the appropriate department. You can always reach us directly by using the contact form at the above link.

Thank you again for letting us know that the service you received was not up to our standards.

Angelica G.
Benefit Cosmetics Customer Service

—- Original message: —-

E-mail:menty666@yahoo.com
First Name:Tom
Last Name:Kies
Order Number:
Comments:Since you don’t use an actual reply address in your correspondence you can find my reply here for all the world to see: http://munkinarts.com/blog/2010/02/24/benefit-cosmetics-suck-it/

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Benefit Cosmetics, suck it.

Wednesday, February 24th, 2010

The email address *they* use?  no-reply@benefitcosmetics.com.   Honest to @#$ing God, I will never buy one of their products again.

If one of their employees happens by, I’ve tried:

The unsubscribe link..it didn’t work

I tried politely asking…that didn’t work despite assurances someone would take care of it.

I tried changing the address on my account so it would email somewhere else, that didn’t work and now I can’t access the account because I don’t remember what benefit cosmetics newsletter address I used for the address.

And now their “customer service” people write back using a no-reply address.  My wife loves their products.  If *she* wants to buy more let her, but they won’t be seeing anymore of my money getting her the stuff as gifts.

Hello Tom Kies,

Thank you for writing to us at Benefit Cosmetics.

We value you as our customer and do not want to send you unwanted promotional e-mails.

If you wish to be excluded from any future promotional notices, please follow the unsubscribe link at the bottom of any promotional e-mail you receive from us.

Thank you for shopping with Benefit Cosmetics.

Kristie Black
Benefit Cosmetics Customer Service

—- Original message: —-

E-mail:menty666@yahoo.com
First Name:Tom
Last Name:Kies
Order Number:
Comments:Stop emailing me, I don’t give a shit about your rash inducing creams.

This email is regarding the Our Products.

Thanks
Tom

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Benefit Cosmetics, WTF??

Tuesday, February 16th, 2010

They’ve sent me ads again.   This time they’ve gotten the message below.  Next time?  I’m going to spam THEM every single day via their site.   Let’s see how they like it.  @#$holes.

I’ve unsubscribed, I’ve complained when that didn’t work, I even tried changing my email address to your address so it would stop, but that doesn’t work, so how the hell do I need to tell you people to stop sending me ads?   I’m really regretting ever buying my wife your crappy products at this point and I can assure you it will NEVER happen again.

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Benefit speaks!

Wednesday, January 27th, 2010

The other day I wrote about why B&M retailers will live on.   Well, at least some of the online companies listen to customers.

Hello Tom Kies,

Thank you for writing to us at Benefit Cosmetics.

Please accept our apology that you continue to receive emails after indicating you wish to unsubscribe.  We value you as our customer and do not want to send you unwanted promotional emails.

We have forwarded your request to the appropriate department in our company so that they may follow up and rectify this error.  Please note, you may still receive any emails or Newsletters that are automatically generated within the next 72 hours, due to the time necessary for this request to be processed.  We apologize for any inconvenience this may cause.

Thank you for shopping with Benefit Cosmetics.

-JoLynn-
Benefit Cosmetics Customer Service

—- Original message: —-

E-mail:menty666@yahoo.com
First Name:Tom
Last Name:Kies
Order Number:
Comments:I asked to be removed once from your mailing list (using the account settings) but you’ve disregarded that, so, now I’ll market to you every few days.

Whether your’e looking for a bottle stopper or a beautiful marble, have a look at the handmade glass art athttp://munkinarts.artfire.com .

Custom orders are welcome.

This email is regarding the Corporate Info.

Thanks
Tom

Apology accepted, thank you.

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Here’s why brick and mortar stores shouldn’t die

Tuesday, January 26th, 2010

Everyone touts the ease of shopping via the internet.   It is easy, and the breadth of product available can hardly be beat.  But here’s the problem; in exchange for that convenience you subject yourself to the electronic equivalent to the travelling salesman.

Recently I purchased something online from Benefit Cosmetics for my wife for her birthday.  I’ll be darned if I know if they have a B&M store anywhere, but my wife was kind enough to post a link to something she wanted, call attention to it, and I was smart enough to take the hint and order it.

Then the emails started.  Keep in mind, at no point did I see a “Please pester me” or “Please don’t pester me” checkbox in the checkout process.   Yet a week or so after I ordered I started to get special offers.  What do I care?  I’m a guy who doesn’t wear makeup, and here they are muddying up my inbox.

Being a considerate person (I know…play along), I tried to use the unsubscribe link in their email.  It of course went no where.  I logged into my account, unticked the box for communications, and 2 days later, I have a newsletter from them.

So tonight, I used their contact form and let them know that as a thank you for not honoring my wishes, I’m going to start marketing to them weekly.

I can happily say, however, that when I shop at my local supermarket, it’s not followed up with an email solicitation.  When I purchase something from GameStop in the mall, I don’t get ads following me.  Sometimes it’s worth leaving the house.

I do believe I need to post some more glass to my shop.

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