First off, I got a phone call from the Auburn superintendent of schools. She wanted to make sure I knew she wasn’t trying to be sarcastic in her email. I assured her I didn’t think she was. She assured me that they really are trying to reduce the amount of paper communications sent home with the kids.
I still think reducing her communications to junk mail makes it far less likely I’ll see a message that actually matters. But I’ll guess we’ll have to agree to disagree that she’s a menace. When they finally set up two distribution lists, ‘public safety notices’ and ‘other’, I’ll rethink that position.
Next up, a follow-up from CVS…
Good Afternoon Mr. Keis,
I am the pharmacy supervisor for the Auburn CVS. I apologize for the terrible customer service that your family had to endure. As a result of your communication I have set in place that all pharmacy staff will be retrained in pick up policy and procedures. We did have some staffing changes at this location and I deeply appreciate you bringing this issue to my attention.
Respectfully,
Anthony Szoka
I appreciate the email back. Honestly, I do. I’ll give him the benefit of the doubt that I created a typo of my last name when I initially wrote to them; tired fingers can do that.