I received a letter in today’s postal mail from Charter that said in big letters on the outside, “Important Information enclosed”. So I opened it to look and see if it was an odd rate change, a lineup change, notification of a pending outage due to line work in the area, but all I found was an ad for their bundled services (for far more than I pay now mind you).
So I called and talked to one of their reps to find out what the important information was they must have accidentally left out and he admitted that it was just an ad for the bundled services. He admitted it!
It makes me wonder if Charter even has an internal ethics policy. They’re an embarrassment to the industry.
Shame on you Charter Communications. Shame. On. You.