My response to their mail. Please to enjoy:
Thanks for getting back to me, I do appreciate it. Having said that…There’s a problem with not defining what caused the ban, so I *can’t* understand. In fact, given I was just using the site as normal (i.e. posting twice within 30 minutes), I can’t really say that anything will change about my behavior, and because Facebook can’t relay specifically what it as that caused the ban, I can pretty much guarantee it’ll happen again.Let me just throw this out there…if Facebook was to actually look at the “answers” pages for their own site, they might see that perhaps there’s some buggy code in your detection algorithyms. While it’s possible that some of the folks on that list actually did screw up, I find it really hard to believe that so many people questioning why they were banned actually did something bannable.For example, here’s how my own experience went. I woke up, logged on, I posted a brief question on a friend’s wall, and I got a warning I was acting in appropriately. Figuring that someone on Facebook’s engineering staff copied the code out of “Social Networking Sites for Dummies” wrong, I went about my business.About 5-7 minutes later, I posted a second question, on a totally different friend’s wall. I again got a warning.Shortly thereafter, after posting a comment on my own photo, I got hit with the ban.But hey, that’s ok. I know other people that have gotten caught up in Facebook’s buggy code too, and I know they never received any sort of notification that they were out of the penalty box. So I’ll just keep trying to post, having a nice conversation with you folks, and posting the whole shebang online on my blog. You might want to let Mark Z know I’m naming one of my figurines in his honor before I hit it with a 3 lb sledge hammer.Thanks, let’s do this again real soon.Tom